Shipping policy
SHIPPING POLICY
At Nebula, we strive to deliver your products as quickly and efficiently as possible. Please read our shipping terms carefully to understand how we handle orders and deliveries.
Processing Times
- Order Processing: Orders are typically processed within 1–2 business days. Orders placed after 3:00 PM GMT or on weekends and public holidays will begin processing the next business day.
- Custom Builds: If your order includes a customised PC build, processing may take 5–7 business days to ensure thorough quality checks.
Shipping Methods and Delivery Times
We offer multiple shipping options to accommodate your needs:
- Standard Shipping: 3–5 business days.
- Express Shipping: 1–2 business days.
Delivery times may vary depending on your location. You will receive tracking information via email once your order has been dispatched.
Shipping Costs
- Standard Shipping: a flat rate of £9.99.
- Express Shipping: £14.99 flat rate for all orders.
International Shipping
We currently only ship within the UK. For inquiries about international shipping options, please contact our support team at infonebula20@gmail.com
Delays
While we work to meet delivery timeframes, unforeseen delays can occur due to weather conditions, courier issues, or other factors outside our control. We appreciate your patience and will keep you informed of any delays.
Shipping Address Changes
Once an order has been processed, we cannot guarantee changes to the shipping address. Please ensure your details are accurate before completing your purchase.
Damaged or Lost Items
If your package arrives damaged or is lost during transit, please contact our support team within 7 days of delivery. We will work with the courier to resolve the issue promptly.
Support
For any questions about shipping or order status, please reach out to our customer support team at infonebula20@gmail.com