Refund policy

Here’s a polished, customer-friendly refund and return policy that aligns with a 30-day free refund policy:

Nebula PCs: 30-Day Free Refund Policy

At Nebula PCs, we stand by the quality of our products and want you to be completely satisfied with your purchase. That’s why we offer a 30-day free refund policy on all our pre-built PCs.

How It Works

  1. Eligibility

    • Returns and refunds are valid within 30 days of the delivery date.
    • Products must be in their original condition with all accessories, manuals, and packaging included.

  2. Hassle-Free Process

    • Contact our support team at infonebula20@gmail.com to initiate your return.
    • We’ll provide you with a prepaid return shipping label.

  3. Refund Timeline

    • Once we receive and inspect your returned item, we’ll process your refund within 7 business days.
    • Refunds will be issued to your original payment method.

      Warranty Policy

      After the 30-day refund and return period has passed, all Nebula products are covered by a 1-Year Warranty. This warranty is designed to give you peace of mind, knowing that we stand behind the quality and performance of our products.

      What Is Covered

      • The 1-year warranty includes repairs or replacements for accidental damage that occurs under normal use conditions.

      What Is Not Covered

      • Damage caused by user negligence, improper use, or lack of care.
      • Modifications, unauthorised repairs, or any damage caused by third-party components.
      • Cosmetic wear and tear that does not affect the product's functionality.

      Determining Coverage

      Nebula reserves the right to assess the nature of the damage and determine whether it falls under accidental damage or user mishandling. Our decision regarding warranty coverage will be final.

      How to Claim

      To make a warranty claim, please contact our support team at infonebula20@gmail.com You will need to provide proof of purchase and a detailed description of the issue, along with photos if applicable.

      Shipping Costs for Warranty Claims

      • Within 6 Months: Nebula will cover all shipping costs for valid warranty claims.
      • After 6 Months: The customer may be responsible for shipping costs associated with sending the product to our service centre.

      We are committed to providing exceptional service and ensuring that your Nebula product performs as expected throughout its warranty period. If you have any questions about our warranty policy, don’t hesitate to get in touch.


Exclusions

  • Custom-built PCs or special-order items may not qualify for a full refund, unless defective.
  • Any products showing signs of physical damage or modifications not performed by Nebula PCs may be subject to a partial refund or denied.

We’re Here to Help

If you have any questions about our refund policy, don’t hesitate to reach out. Your satisfaction fuels our mission to deliver out-of-this-world gaming experiences!